At Big Bass Splash Casino (operated by [Your Licensed Operator Name] Ltd, licensed and regulated by the UK Gambling Commission under licence number [XXXXX]), protecting your privacy is a top priority.
This Privacy Policy explains what information we collect when you visit https://uk-bigbasssplash.casino, register an account, play Big Bass Splash Slot or use any of our services, how we use it, who we share it with, and what rights you have over your data.
We are fully committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant UK Gambling Commission Licence Conditions and Codes of Practice (LCCP).
1. Who We Are
Data Controller: [Your Licensed Operator Name] Ltd Registered Address: [Full UK Registered Address] UK Gambling Commission Licence: [Licence Number] Contact for Data Protection: privacy@uk-bigbasssplash.casino
2. Information We Collect
We collect only the data necessary to provide our services, verify your identity, prevent fraud, promote responsible gambling and comply with UK law.
Information you give us directly
- Name, date of birth, email, phone number, residential address
- Username, password, security questions
- Payment details (we do not store full card numbers – processed securely via PCI-DSS compliant providers)
- Proof of identity/address documents (when required for verification)
- Responsible gambling self-exclusion or deposit limit choices
Information collected automatically
- IP address and approximate location
- Device type, browser, operating system
- Pages visited, time spent, clicks and interactions (including Big Bass Splash gameplay data for responsible gambling monitoring)
- Cookies and similar technologies (see our separate Cookie Policy)
Information from third parties
- Verification agencies (for age, identity and anti-money laundering checks)
- Payment providers (transaction confirmations only)
- Credit reference and fraud prevention agencies
- Open Banking providers (if you choose this deposit method)
3. How We Use Your Information
We process your data for the following lawful reasons under UK GDPR:
| Purpose | Lawful Basis | Examples |
|---|---|---|
| Account creation & management | Contract | Registering, logging in, resetting password |
| Age & identity verification | Legal obligation | UKGC rules, preventing underage gambling |
| Processing deposits & withdrawals | Contract | Handling payments securely |
| Providing Big Bass Splash Slot & bonuses | Contract | Delivering gameplay, free spins, promotions |
| Responsible gambling monitoring | Legal obligation + legitimate interests | Detecting problem gambling patterns |
| Fraud & money laundering prevention | Legal obligation | AML checks, sharing with regulators |
| Marketing (with consent) | Consent | Emails/SMS about Big Bass Splash offers |
| Improving our services | Legitimate interests | Analytics, bug fixes, game optimisation |
| Responding to support queries | Contract / Legitimate interests | Live chat, email support |
4. Who We Share Your Data With
We never sell your data. We share it only when necessary:
- Payment processors & banks (transaction data only)
- Identity & age verification providers
- Fraud & AML screening companies
- UK Gambling Commission (when required)
- Law enforcement or regulators (if legally compelled)
- Our professional advisers (accountants, lawyers) under strict confidentiality
- Group companies (if applicable) for internal operations
All third parties are contractually required to protect your data to the same standard we do.
5. International Transfers
Some of our service providers are located outside the UK/EEA (e.g. cloud hosting in the US). Where this happens, we use UK-approved mechanisms such as:
- UK International Data Transfer Agreement (IDTA)
- Standard Contractual Clauses (SCCs)
- Adequacy decisions (where applicable)
6. How Long We Keep Your Data
We keep your data only for as long as necessary:
- Active accounts: duration of your relationship with us + 5 years after closure (UKGC requirement)
- Closed/self-excluded accounts: 5–7 years (regulatory & AML purposes)
- Marketing consent: until you withdraw consent
- Anonymised analytics data: indefinitely (no personal identifiers)
7. Your Rights Under UK GDPR
You have the following rights (subject to some exceptions):
- Right to be informed
- Right of access (request a copy of your data)
- Right to rectification
- Right to erasure (“right to be forgotten”) – note: we may not be able to delete everything due to legal obligations
- Right to restrict processing
- Right to data portability
- Right to object
- Rights related to automated decision-making
To exercise any of these rights, email privacy@uk-bigbasssplash.casino. We will respond within one month (free of charge in most cases).
You can also complain to the Information Commissioner’s Office (ICO): www.ico.org.uk
8. Marketing & Communications
We only send promotional messages (e.g. Big Bass Splash free spins offers) if you have given explicit consent. You can withdraw consent at any time via:
- The unsubscribe link in every email/SMS
- Your account settings
- Emailing privacy@uk-bigbasssplash.casino
9. Security
We use industry-standard security measures including:
- Encryption (TLS 1.3) for data in transit
- Strong access controls
- Regular security testing & monitoring
- PCI-DSS compliant payment processing
However, no system is 100% secure – we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here with the updated date. Significant changes will be notified via email or in-account message.
11. Contact Us
Questions about this Privacy Policy or your data? Email: privacy@uk-bigbasssplash.casino
Thank you for choosing Big Bass Splash Casino. We’re committed to keeping your information safe so you can enjoy the game responsibly and with peace of mind.